Terms and conditions

These terms and conditions govern reservation and accommodation services provided by Penzión Magnólia.

1. Service provider

PENTRIR, s. r. o.
Opatovská 22, 911 01 Trenčín, Slovak Republic
Company ID: 36 307 971 · Tax ID: 2021438001 · VAT ID: SK2021438001
Registration: Commercial Register of the District Court Trenčín, Section Sro, File No. 11491/R

Contact: · +421 905 750 117

2. Reservation and conclusion of contract

Reservations can be made by phone, email or through third-party booking platforms. The contract is concluded only once the reservation has been confirmed by the provider. Until confirmation, the request is considered non-binding unless the parties expressly agree otherwise.

3. Prices and payment terms

Prices published on the website are indicative and show the basic rates for the individual room types. The final price depends on the date, number of guests, length of stay and any additional services. If a local accommodation tax applies, it is charged separately according to the currently effective regulation of the City of Trenčín.

The provider may require advance payment, a deposit or another reservation guarantee. The payment method and due date will be specified when the reservation is confirmed.

4. Arrival and departure

Standard check-in is between 2:00 PM and 8:00 PM and standard check-out is by 10:00 AM, unless agreed otherwise individually.

5. Changes and cancellation

The rules for changing or cancelling a reservation are governed by the conditions agreed for the specific booking. If the reservation was made through a third-party booking platform, the conditions stated on that platform for the given booking prevail. If the reservation was confirmed directly by email or phone, the cancellation terms communicated at confirmation apply.

For accommodation services provided on a specific date or within a specific period, consumers generally do not have the statutory 14-day withdrawal right without giving a reason; cancellations are therefore governed by the agreed cancellation policy.

6. Guest rights and obligations

The guest must provide truthful reservation information and duly pay the agreed price.
The guest must comply with house rules, safety rules and staff instructions.
The guest is liable for damage caused to the provider’s property or to third parties.

7. Provider liability

The provider is liable for supplying the ordered services in the agreed scope. Liability for valuables, money and other items brought by the guest is governed by the applicable legal rules.

8. Complaints

The guest should report any defect or service issue without undue delay, ideally during the stay, so that corrective action can be taken. The detailed procedure is available in the Complaint procedure.

9. Alternative dispute resolution

If a consumer is dissatisfied with the way a complaint was handled or believes that their rights were violated, they may submit a request for alternative dispute resolution. The general ADR entity in Slovakia is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, website: soi.sk.

10. Personal data protection

Information on personal data processing is available on the Privacy policy page.

11. Final provisions

These terms and conditions are governed by the laws of the Slovak Republic and take effect on 18 March 2026.